SHIPPING POLICY

EPILOGUE BONSAI AIM TO KEEP SHIPPING AS CHEAP AND FUSS-FREE AS POSSIBLE. AND MORE IMPORTANTLY, WE UNDERSTAND THAT GETTING YOUR ITEMS QUICKLY IS IMPORTANT TO YOU, SO WE MAKE EVERY EFFORT TO PROCESS AND DELIVER YOUR ORDERS AS SOON AS WE CAN.

 

DO YOU OFFER FREE SHIPPING IN HONG KONG? 

WE DO OFFER FREE SHIPPING ONLY IN HONG KONG. 

 

DO YOU SHIP INTERNATIONALLY?

NO, CURRENTLY WE DO NOT SHIP INTERNATIONALLY. PLEASE EMAIL US IF YOU HAVE ANY REQUEST.

 

HOW MUCH DOES SHIPPING COST?

SHIPPING COSTS DEPEND ON THE TYPE AND NUMBER OF PRODUCTS YOU PURCHASE AS WELL AS WHICH AREA YOU ARE SENDING IT TO. YOU WILL BE FURNISHED A QUOTATION AT CHECKOUT.

 

HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

FOR HONG KONG ORDERS. YOU CAN EXPECT TO RECEIVE YOUR ORDER WITHIN 1-2 WORKING DAYS.

 

HOW DO I CHANGE MY ADDRESS OR CANCEL MY ORDER?

IF YOU’VE JUST FINISHED PLACING YOUR ORDER, PLEASE CALL US AND WE’LL TRY TO MODIFY YOUR ORDER AS SOON AS POSSIBLE.